Shipping and Payment

Shipping Information

We place great importance on ensuring your order arrives quickly and reliably. Below you'll find all key information about our shipping options:

• Shipping Costs:

  • Within Germany: €4.95
  • To other EU countries: €9.95

• Delivery Times:

  • Standard delivery within Germany: 2–5 business days
  • Shipping within the EU: 3–7 business days

• Shipping Provider:

  • We ship with DHL depending on the destination and shipping method.

• Tracking:

  • Once your order has been shipped, you will receive an email with a tracking link to follow your shipment status at any time.

Payment Methods

We offer various convenient and secure payment options:

• PayPal:
  • Pay quickly and securely using your PayPal account.
• Credit Card:
  • We accept Visa and Mastercard.
• Prepayment:
  • Transfer the invoice amount in advance. Bank details will be provided after your order is placed.
• Payment Services:
  • Pay directly using your Apple Pay or Google Pay account.

Returns and Refunds

If you're not satisfied with your purchase, we offer a straightforward return process:

• Return Period:
  • You may return items within 14 days of receipt.
• Return Costs:
  • The buyer bears the cost of return shipping.
    

Please use the following link: https://shop.rent-n-ride.de/Ruecksendung or contact our customer service to receive a return label.

Contact

If you have any questions about shipping or payment, our customer service is happy to help:

• Email: shop@rent-n-ride.de

• Phone: +49 5582 9984701
• Service Hours: Monday to Friday, 9:00 AM – 5:00 PM

Thank you for your trust – we look forward to your order!