Privacy Policy

1. General Information

The protection of your personal data is very important to us. We treat your personal data confidentially and in accordance with the legal data protection regulations and this privacy policy. Below you will find information on the collection, processing and use of your data when using our website.

2. Data Controller

The data controller is:

Rent’n’Ride
Matthias-Schmidt-Berg 2,
37444 St. Andreasberg, Germany
Email: info@rent-n-ride.de
Phone: +49 5582 9984701

3. Collection and Storage of Personal Data

We only collect and store personal data if you provide it to us during an order, registration, contact request or use of our services. This may include:

Contact information: Name, email address, phone number, address
Payment information: Bank account, credit card details
Usage data: IP address, browser information, visited pages

4. Purpose of Data Processing

Your data will be used exclusively for the following purposes:

Processing of orders and deliveries
Responding to inquiries via our contact form
Improving our website and services
Compliance with legal obligations

5. Disclosure to Third Parties

Your data will only be shared with third parties when necessary for the execution of a contract, for example:

Shipping providers: DHL, DPD, UPS
Payment providers: PayPal, banks, credit card companies
Technical service providers: Hosting providers, IT service providers

Your data will not be shared beyond this without your explicit consent.

6. Data Retention

We store your personal data only as long as it is necessary for the respective purposes or as required by law. Once the retention period ends, your data will be deleted or anonymized.

7. Your Rights

You have the right to:

Access your stored data
Request correction or deletion of your data
Request restriction of data processing
Object to data processing
Withdraw consent at any time with future effect
Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at info@rent-n-ride.de.

8. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, misuse or destruction. Our website uses SSL encryption to protect your data during transmission.

9. Web Analytics with Google Analytics 4 (GA4)

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies that enable analysis of your use of our website. The information generated by the cookie (including your shortened IP address) is usually transmitted to a Google server in the USA and stored there.

Google Analytics 4 uses IP anonymization by default, meaning your IP address is shortened within the EU or EEA before transmission. Only in exceptional cases will the full IP address be transmitted to the USA and then shortened. The insights provided by Google Analytics 4 help us understand user behavior and improve our online offering.

Cookies and this analysis tool are only used with your explicit consent according to Art. 6(1)(a) GDPR. You may withdraw your consent at any time, e.g., via our cookie consent tool.

For more information about Google’s data processing, visit: https://policies.google.com/privacy?hl=en

10. Shopware Analytics

We use the analytics function of our shop software provider Shopware to analyze user behavior under joint responsibility as defined by Art. 26 GDPR.

Purpose of processing: Together with shopware AG, we analyze certain usage information, e.g.:

Customer group (no individual customer data)
Visited pages, click paths, search queries
Date and time of visit
Device used (e.g., resolution, operating system)
Referrer URL
Browser information and language settings
Time zone

This data is processed by an external provider and made available to us in near real time to monitor and optimize our website.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest in statistics and optimization)

Data categories: Usage data, connection data, derived information from master and contact data (e.g., customer groups)

Recipients: shopware AG, Ebbinghoff 10, 48624 Schöppingen, Germany (joint controller), IT service providers

Joint responsibility details: Data is collected on our website and transferred to servers of shopware AG or its providers. Shopware AG is responsible for data subject rights and legal information duties. You can contact legal@shopware.com or us — we will forward your request.

International data transfer: None

Do cookies store or access personal data on your device? Yes – if you have given consent. See our consent management for details.

11. Cookies

Our website uses cookies to provide certain functions and analyze site usage. You can disable cookies in your browser settings. Note that this may limit the functionality of our site.

12. Changes to this Privacy Policy

We reserve the right to update this privacy policy to reflect legal changes or modifications to our services. The current version is always available on our website.

13. Contact

If you have any questions about data protection, please contact us:

Rent’n’Ride
Email: info@rent-n-ride.de
Phone: +49 5582 9984701

Thank you for your trust and your attention to the protection of your personal data.